Email team@rhythmfit.app. A person reads every message, and we reply from that same address.
The more of this you can give us, the faster we can find the problem:
Rhythm connects to Apple Watch and Apple Health, the Oura Ring and WHOOP. Which wearables work with Rhythm? covers what each one sends.
WHOOP connections are in an early-access window today. A limited number of seats are open, so a connection can be refused if the window is full when you try to connect, and more seats open as the integration grows. If a WHOOP connection is refused, that is why — try again later, and write to us if it keeps failing.
If you are stuck, use “Forgot password” on the sign-in screen to have a reset link emailed to you. If it has not arrived after a few minutes, check your spam folder before writing to us.
Subscriptions are billed and managed by Apple, not by us. To see, change or cancel one, open Settings on your iPhone or iPad, tap your name, then Subscriptions. To ask for a refund, go to reportaproblem.apple.com and choose Request a refund. We cannot issue refunds ourselves, but write to us if the access your subscription should be giving you looks wrong. If Pro is missing after a new phone or a reinstall, tap Restore Purchases in Settings.
You can request account deletion from inside the app, in Settings, along with exporting your data and disconnecting a wearable. When you request it, we remove your records from our active systems and clear them from backups on the normal backup cycle. Disconnecting WHOOP deletes its stored daily summaries. For Oura, open Oura in Settings and choose “Disconnect and delete data” to delete them; a plain disconnect keeps them. Either way, the stored sign-in tokens are removed. If you would rather do it by email, write to us and we will walk you through it.
Your cycle dates and phase stay on your phone and are not saved on our servers. There are two exceptions. If you type a note about your cycle in a workout note, that note is saved with the workout. If you tag period days in Oura, our server passes the tags to your phone and does not save them. The full detail is in the Privacy Policy, and the Terms of Service are next to it.